Service Plans

Optimize Performance

ECMS has available to its customers, full service, labor only, PM only, shared risk, and other customizable contracts. We work to tailor our agreements to match our customer’s needs. As our customer’s needs change, we are flexible enough to change with them. We maintain a large amount of parts locally. That means less time waiting for parts to be delivered and less downtime of your imaging equipment. Service plan options include asset management and full-service contracts, which cap your costs for all parts and labor services; shared risk contracts, including parts and labor; labor only; or preventative maintenance.

  • Customized full-service contracts per your equipment needs
  • Flexible service plans help cap your costs for multiple years
  • Guaranteed response time
  • Warehoused spare parts inventory to expedite repairs
  • In-house MRI & CT support
  • Parts guaranteed to meet OEM standards
  • Service calls 24/7
Extended Full Coverage Plan
  • Monday thru Friday
  • Service provided between 8 am - 9 pm
  • 24/7 call coverage
  • 10% reduction on after hour labor rate
  • Two hour response time for service call
  • Parts and labor — Full coverage
  • Coils — Full coverage
  • Next day delivery on parts
Basic Coverage Plan
  • Monday thru Friday
  • Service provided between 8 am - 5 pm
  • 10% reduction on after hour labor rate
  • Service call response time within 24 hours
  • Parts and labor — Full coverage
  • Coils — Additional charge
  • Coil repair turn around 10-20 business days
  • Next day delivery on parts
  • Quarterly PM’s performed during normal business hours
Shared Risk Plan
  • Monday thru Friday
  • Service provided between 8 am - 5 pm
  • 10% reduction on after hour labor rate
  • Service call response time within 24 hours
  • Parts and labor — Parts charged @ 50% off OEM list price. Labor Charged at 10% off ECMED list price
  • Coils — Additional charge
  • Coil repair turn around 10-20 business days
  • Quarterly PM’s performed during normal business hours
  • No charge for 3 day ground shipping (shipping billable for Next/Same Day charges)
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